Resume

Executive Summary

Detail-oriented project manager with nine years of cloud-based system experience in the healthcare industry developing and enhancing consumer and internal-facing tools specializing in marketing, customer service, and reporting.

Professional Education

  • Lean Six Sigma Coursework
  • Project Management Professional Coursework
  • What If! Innovation

Secondary Education

  • July 2018-present: Rosemont College, Bryn Mawr, PA
    • Masters of Science in Strategic Leadership
  • September 2006-December 2009: Academy of Art University, San Francisco, CA
    • Master of Fine Arts in Documentary Photography
  • Fall 2002-December 2005: University of North Carolina, Greensboro, NC
    • Bachelor of Fine Arts in Design and Photography

Professional Experience

  • Independence Blue Cross, Philadelphia, PA
    • Manager, Medicare Marketing Systems, April 2021 to present
    • Application Development Project Manager, March 2020 to April 2021
    • PMO Portfolio Analyst, June 2018 to March 2020
      • Major achievements:
        • Established Sharepoint tracker for all Front and Middle Office IPAs and enhancements to replace an outdated failing spreadsheet
      • Job responsibilities:
        • Project management of all Front Office IPAs, ideation through Vision Phase
        • Managing day-to-day development and delivery of Front Office enhancements
        • Coordinating assignments between upper-level management, stakeholders, development, and vendors advocating for the customer
        • Managing collaboration and delegation across cross-functional teams for a transparent work queue internally through a custom-built Sharepoint tool and external via vendor systems
        • Maintaining high-quality documentation including scope definition, business requirements, project schedules, risks, and issues escalating as necessary
    • Senior Business Systems Analyst, May 2015 to June 2018
      • Major achievements:
        • Established and enhanced web services from highly visible consumer website through Sharepoint listener to Infor CRM for lead generation and fulfillment management reducing turnaround on customer receipt from five days to one hour
        • Provided leadership for an agile project on developing new cloud-based, platform agnostic, Medicare enrollment tool to support internal and external sales staff during the software development life cycle (SDLC) from scope to UX to hands-on testing
        • Selected for an exclusive Lean Six Sigma cross-functional process improvement team dedicated to improving the use of paperless enrollment. Results increased paperless utilization from 22% to 89% in less than one year with 100% stakeholder engagement
      • Job responsibilities:
        • Project management of multiple projects concurrently in a fast-paced environment supporting integration and enhancements of cloud-based systems
        • Managing day-to-day online and offline marketing campaigns between Infor CRM and Infor OM cloud-based tools for enhanced reporting and analytics
        • Coordinating assignments between upper-level management, stakeholders, development, and vendors advocating for the customer
        • Managing collaboration and delegation across cross-functional teams for a transparent work queue internally through a custom-built Sharepoint tool and external via vendor systems
        • Maintaining high-quality documentation including scope definition, business requirements, project schedules, risks, issues, policy and procedures, technical specifications for troubleshooting, and training presentations for webinars and system demonstrations
    • Senior Medicare Communications Specialist, February 2012 to May 2015
      • Major achievements:
        • Product and UX development, maintenance, and technical training and troubleshooting of the online Medicare plan shopping and enrollment experiences
        • Maintenance and enhancements of two Medicare-exclusive, CMS-compliant websites on a monthly release schedule
      • Job responsibilities:
        • Project management of two websites, digital advertising and social media projects supporting acquisition and member initiatives
        • Creative UX design, coding, execution, and reporting of email campaigns
        • Coordinating assignments between upper-level management, stakeholders, development, and vendors
        • Managing collaboration and delegation across cross-functional teams for a transparent work queue
        • Maintaining documentation including risks, issues, policy and procedures, and technical specifications for troubleshooting
  • NAI Geis Realty Group, Inc., Wayne, PA
    • Graphic Designer & Marketing Advisor, May 2010 to February 2012
      • Major achievements:
        • Created a CSS-based website including a custom property listing via Google Maps
      • Job responsibilities:
        • Solely supported a two-office commercial real estate business creating flyers, brochures, fair market value reports, and website
        • Photographed commercial properties and staff headshots
  • Raleigh Parks & Recreation, Raleigh, NC
    • Teacher and Darkroom Supervisor, January 2006 to June 2009
      • Project successes: Fostered a collaborative conversation amongst peers and mentors within a clean and safe environment
  • Self-Employed
    • Freelance Graphic Designer and Photographer, January 2006 to present
      • Work completed in both public and private sectors, from non-profit organizations to educational B2B companies supporting both online and offline marketing campaigns from concept to completion. Photography experience spans published documentary work to private events and professional headshots to capturing milestone memories.

Volunteer Experience

  • Allens Lane Art Center Board of Directors, Secretary, 2017 to 2019
    • Designed and implemented a new WordPress website including new data capture forms

    • Organized and led 20-plus volunteer clean-up event

    • Led summer camp optimization task force and presented distinct revenue increase and cost savings recommendations

  • Impact100 Philadelphia, Young Philanthropist Member

Skills (including, but not limited to)

  • Infor CRM
  • Atlassian, JIRA
  • Basecamp, Asana, CA-PPM
  • Sharepoint
  • Microsoft Office: Word, Excel, Powerpoint, Project
  • Adobe Creative Suite: Illustrator, InDesign, Photoshop, Dreamweaver
  • iWork: Pages, Numbers, Keynote
  • HTML, CSS, Javascript
  • WordPress